Funeral Service Managers

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About the Job

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

It is also Called

  • Arranging Funeral Director
  • Assistant Manager of Operations
  • Funeral Counselor
  • Funeral Home Director
  • Funeral Home General Manager
  • Funeral Home Location Manager
  • Funeral Home Manager
  • Funeral Planner
  • Funeral Planning Counselor
  • Funeral Pre-arrangement Counselor
View All

What They Do

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Offer counsel and comfort to families and friends of the deceased.
  • Negotiate contracts for prearranged funeral services.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.

Interests

People who work in this occupation generally have the interest code: ECS.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Achievement and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

Wages

In 2016, the average annual wage in Kansas City, MO-KS was $72,070 with most people making between $38,270 and $84,160

Outlook

0.00%
avg. annual growth

During 2014, this occupation employed approximately 78 people in Kansas City, MO-KS. It is projected that there will be - employed in 2024.

This occupation will have about 0 openings due to growth and about 17 replacement openings for approximately 17 total annual openings.



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