Social and Human Service Assistants

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About the Job

Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

It is also Called

  • Addictions Counselor Assistant
  • Adult Day Care Worker
  • Advocate
  • Assistant Case Manager
  • Boy's Adviser
  • Case Aide
  • Case Management Assistant
  • Case Monitor
  • Case Work Aide
  • Caseworker
View All

What They Do

  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
  • Submit reports and review reports or problems with superior.
  • Oversee day-to-day group activities of residents in institution.
  • Assist in locating housing for displaced individuals.
  • Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
  • Consult with supervisor concerning programs for individual families.
  • Transport and accompany clients to shopping areas or to appointments, using automobile.

Interests

People who work in this occupation generally have the interest code: CSE.

This means people who work in this occupation generally have Conventional interests, but also prefer Social and Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Things They Need to Be Able to Do

  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Education Required

Most of these occupations require a four-year bachelor's degree, but some do not.

Wages

In 2018, the average annual wage in Kansas City, MO-KS was $34,070 with most people making between $23,860 and $46,580

Outlook

15.92%
avg. annual growth

During 2014, this occupation employed approximately 823 people in Kansas City, MO-KS. It is projected that there will be - employed in 2024.

This occupation will have about 131 openings due to growth and about 161 replacement openings for approximately 292 total annual openings.



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