Gaming Supervisors

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About the Job

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

It is also Called

  • Blackjack Pit Boss
  • Blackjack Supervisor
  • Box Person
  • Cardroom Manager
  • Casino Floorperson
  • Casino Floor Supervisor
  • Casino Manager
  • Casino Shift Manager
  • Casino Supervisor
  • Crap Game Box Person
View All

What They Do

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Greet customers and ask about the quality of service they are receiving.
  • Perform paperwork required for monetary transactions.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Resolve customer or employee complaints.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Establish and maintain banks and table limits for each game.
  • Record, issue receipts for, and pay off bets.

Interests

People who work in this occupation generally have the interest code: EC.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.

Work Values

People who work in this occupation generally prize Independence, but also value Relationships and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Things They Need to Be Able to Do

  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Negotiation - Bringing others together and trying to reconcile differences.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Kansas City, MO-KS was $50,750 with most people making between $33,730 and $65,480

Outlook

2.17%
avg. annual growth

During 2012, this occupation employed approximately 230 people in Kansas City, MO-KS. It is projected that there will be 238 employed in 2022.

This occupation will have about 5 openings due to growth and about 3 replacement openings for approximately 8 total annual openings.



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