Automotive and Watercraft Service Attendants

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About the Job

Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.

It is also Called

  • Attendant
  • Attendant Sales
  • Auto Garage Attendant
  • Automobile Self-Serve Service Station Attendant
  • Automobile Service Station Attendant
  • Automobile Technician
  • Automotive Service Advisor
  • Automotive Service Technician
  • Auto Self Service Station Attendant
  • Auto Servicer
View All

What They Do

  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
  • Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.
  • Prepare daily reports of fuel, oil, and accessory sales.
  • Clean windshields.
  • Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
  • Clean parking areas, offices, restrooms, or equipment and remove trash.
  • Order stock and price and shelve incoming goods.
  • Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
  • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
  • Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.

Interests

People who work in this occupation generally have the interest code: RC.

This means people who work in this occupation generally have Realistic interests, but also prefer Conventional environments.

Work Values

People who work in this occupation generally prize Support, but also value Relationships and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Things They Need to Be Able to Do

  • Operation and Control - Controlling operations of equipment or systems.
  • Time Management - Managing one's own time and the time of others.
  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination - Adjusting actions in relation to others' actions.

Education Required

These occupations usually require a high school diploma.

Wages

In 2016, the average annual wage in Kansas City, MO-KS was $25,490 with most people making between $17,800 and $40,590

Outlook

11.81%
avg. annual growth

During 2014, this occupation employed approximately 144 people in Kansas City, MO-KS. It is projected that there will be - employed in 2024.

This occupation will have about 17 openings due to growth and about 57 replacement openings for approximately 74 total annual openings.



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